FAQ

Frequently Asked Questions

Welcome to The Racing Collection FAQ! Below you'll find answers to some common questions about our custom F1 merchandise store. If you have any additional queries, please don’t hesitate to reach out to our support team.

1. What is The Racing Collection?

Answer:
The Racing Collection is a unique custom F1 merchandise store dedicated to celebrating the spirit of Formula 1 racing. Currently, our collection features a curated range of custom-designed mugs, with exciting plans to expand into additional product lines in the future.

2. What types of products do you offer?

Answer:
Right now, our store specializes in custom-designed mugs that capture the essence of F1 racing. We’re continually working on new designs and will soon introduce other items such as apparel and accessories to our collection.

3. Are your products officially licensed?

Answer:
No, our products are not officially licensed. Each item is custom designed with love and care, offering a unique and creative take on F1 themes that you won’t find anywhere else.

4. How do I place an order?

Answer:
Ordering is easy! Browse our collection, select your favourite items, and add them to your cart. When you’re ready, proceed to checkout where you can choose from various payment options including major credit cards and PayPal.

5. What shipping options do you offer?

Answer:
We provide reliable shipping options tailored to your location. Shipping fees and estimated delivery times are calculated during checkout based on your address.

6. What is your return policy?

Answer:
Customer satisfaction is our priority. If you’re not completely happy with your purchase, please contact our customer support within 30 days. Items must be returned in their original condition, and our support team will assist you through the return process.

7. How can I track my order?

Answer:
Once your order is dispatched, you will receive an email containing a tracking number. You can use this number to follow your order's progress on our courier partner’s website.

8. How can I contact customer support?

Answer:
We’re here to help! You can reach our support team via:

9. Do you offer promotions or discounts?

Answer:
Yes, we love offering the most competitive prices to our customers! Subscribe to our Newsletter and follow us on social media to be the first to know about our promotions, and special offers.

10. Is my personal information secure?

Answer:
Absolutely. We prioritize your privacy and use secure payment gateways alongside strict data protection protocols to ensure your personal information remains safe.

Enjoy your experience at The Racing Collection—where every bit of merch you buy is designed by us - so you know you're getting something unique!